Customer Support Officer
APM
West Perth
2 weeks ago
West Perth
2 weeks ago
Customer Support Officer
Customer Support Officer needed for a remote role based in West Perth, Australia, with APM Group in Health and Human Services. You will be the first point of contact for customers, handling appointments, resolving queries, and using telephony and CRM systems. Requires customer service experience, CRM confidence, and strong people skills.
Remote
Full-time
Entry Level
CRM
Telephony
Salary
Not specified
Core Qualifications
Technical (Must-have)
CRMtelephony
Soft Skills
empathyproblem-solvingattention to detailteamworkadaptabilitycommunicationresiliencecalm under pressure
Key Responsibilities
- Understanding customer needs and scheduling appointments
- Processing information accurately
- Learning new systems and processes quickly
- Meeting objectives
- Staying composed under pressure
- Adapting to change
- Upholding company values
Customer Support OfficerRemoteHealth and Human ServicesCRMCustomer ServiceFull-timeAustraliaAPM GroupCall CentreTelephony