Account Manager - icare
APM
Sydney
3 days ago
Account Manager - icare
APM WorkCare is seeking an Account Manager for their NSW icare CSP portfolio in Sydney. The role involves developing customer action plans, driving referral growth, and ensuring service excellence. Candidates need a bachelor's degree and experience in account management or project management.
On-site
Full-time
Entry Level
CRM
Salary
Not specified
Core Qualifications
Soft Skills
problem-solvingcritical thinkingadaptabilitycommunicationnegotiationpresentation skillsrelationship buildingclient-focusedcustomer orientation
Tools (Must-have)
CRM
Key Responsibilities
- Develop and implement customer action plans to achieve growth and performance targets
- Deliver a minimum of 15% annual referral growth across allocated accounts
- Monitor account performance and ensure all customer activities and innovations support referral and engagement goals
- Oversee SLA implementation, including system updates, process alignment and team engagement
- Respond to customer issues and manage resolutions effectively
- Prepare and submit customer reporting (contracted and proactive)
- Contribute to tender writing and submissions
- Maintain 100% compliance with CRM, feedback and complaints processes
- Support continuous improvement across systems, processes and service delivery
- Identify opportunities to enhance customer experience and operational efficiency
Account ManagerMental Health CareSydneyOn-siteFull-timeCRMcustomer portfolioicareNSWAPM WorkCare