Contact Centre Officer
Apex Group Ltd
Sydney
2 days ago
Contact Centre Officer
The Apex Group is seeking a Contact Centre Officer (Associate Operations Officer) for its Sydney office. This role involves handling inbound/outbound calls and emails to provide customer service to clients in the funds industry. Requires 1-2 years of customer service experience in a call center and good communication skills.
On-site
Full-time
Entry Level
CRM
AWD
Salary
Not specified
Core Qualifications
Soft Skills
communicationanalyticalorganisationalcustomer service
Tools (Must-have)
CRMAWD
Key Responsibilities
- Effectively manage inbound and outbound calls for a portfolio of funds on various clients
- Provide outstanding verbal and written customer service
- Be the first contact point for investors, financial advisors, and clients
- Respond to queries by both phone and email in a timely and efficient manner
- Proactively monitor queues within our CRM (AWD) and ensure SLAs are met daily
Contact CentreFunds IndustryCustomer ServiceCall CenterAssociate Operations OfficerEntry LevelSydneyFinancial Services