IT Support Engineer

Anthropic

Sydney

1 week ago

Sydney

1 week ago

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IT Support Engineer

Anthropic seeks an IT Support Engineer for its Sydney office, blending deep technical skills with a service mindset. You'll support a fast-growing team with macOS, SaaS, and automation, contributing to operational improvements.

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Hybrid

Full-time

Senior

MacOS

ChromeOS

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

Currently remote from Sydney but eventually 3-4 days/week in Sydney office

Experience Required

7 years

Employment Type

Full-time

Experience Level

5-7+ years of hands-on IT support experience

Core Qualifications

Technical (Must-have)

macOSChromeOSiOSAndroidGoogle WorkspaceSlackGitHubAtlassianSSOMFA

Soft Skills

communicationproblem-solvingownershipcuriositypersistenceorganizationjudgment

Tools (Must-have)

BashPython

Preferred Qualifications

Technical (Nice-to-have)

Zero-trust securityDNSDHCPVPNnetworking

Key Responsibilities

•Triage and resolve issues across hardware, software, networking, and accounts via ticketing system, Slack, and in-person
•Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
•Troubleshoot device issues including enrollment, configuration profiles, and policy enforcement
•Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
•Handle escalations requiring cross-team coordination
•Participate in on-call rotation for urgent issues outside business hours
•Provide hands-on support for user technology, AV systems, conference rooms, and printers
•Communicate clearly with users of all technical levels
•Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles
•Identify patterns in support requests, surface recurring issues, and identify opportunities for automation or systemic solves

IT SupportmacOSGoogle WorkspaceSaaSAutomationSydneyHybridAnthropicAISenior

Key Responsibilities

•Triage and resolve issues across hardware, software, networking, and accounts via ticketing system, Slack, and in-person

•Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)

•Troubleshoot device issues including enrollment, configuration profiles, and policy enforcement

•Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)

•Handle escalations requiring cross-team coordination

•Participate in on-call rotation for urgent issues outside business hours

•Provide hands-on support for user technology, AV systems, conference rooms, and printers

•Communicate clearly with users of all technical levels

•Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles

•Identify patterns in support requests, surface recurring issues, and identify opportunities for automation or systemic solves