Senior IT Services Manager
Anglicare Sydney
Macquarie Park
6 days ago
Macquarie Park
6 days ago
Senior IT Services Manager
Anglicare Sydney seeks a Senior IT Services Manager to lead IT Service Management, End User Computing, and Field Services, ensuring exceptional service delivery and operational resilience. This hybrid role in Macquarie Park, NSW, requires strong leadership in ITSM and service transformation, with strategic and operational accountability.
Hybrid
Full-time
Senior
IT Service Management
End User Computing
Salary
Not specified
Core Qualifications
Technical (Must-have)
IT Service ManagementEnd User ComputingITILIncident ManagementProblem ManagementChange ManagementRequest ManagementKnowledge ManagementService Level ManagementITSM platforms
Soft Skills
leadershippeople managementstakeholder engagementmentoringcommunication
Key Responsibilities
- Provide senior leadership across IT Service Management, End User Computing and Field Services
- Ensure exceptional service delivery, operational resilience and positive end-user experience
- Work with DigiTech leaders, business units and external partners to uplift service maturity
- Embed best-practice ITSM processes and align technology services with strategic goals
- Lead high-performing teams, drive service improvement initiatives, optimize platforms and vendor partnerships
- Provide executive-level insights into service performance, risks and opportunities
Senior IT Services ManagerIT Service ManagementEnd User ComputingITILHybridFull-timeNot-for-profitNon-profit organizationsInformation Technology