Resident Services Coordinator - Marcus Loane House
Anglicare Sydney
Northern Beaches
1 week ago
Northern Beaches
1 week ago
Resident Services Coordinator - Marcus Loane House
Resident Services Coordinator role at Anglicare's Marcus Loane House in Warriewood, Australia. Permanent part-time position coordinating Higher Everyday Living services for aged care residents, acting as first point of contact for residents and families.
On-site
Part-time
Entry Level
Administration
Reception
Salary
Not specified
Core Qualifications
Technical (Must-have)
administrationreceptionadmissionscustomer service
Soft Skills
compassioncommunicationorganisationproblem solvingcollaborationempathyprofessionalism
Tools (Must-have)
systemsdatabases
Key Responsibilities
- Acting as the first point of contact for residents, families, and visitors
- Coordinating Higher Everyday Living (Everyday Plus) services on site
- Guiding residents through service selection, agreements, and changes
- Managing bookings, service delivery, invoicing, and reporting
- Serving as the subject matter expert for Everyday Plus systems and processes
- Responding to enquiries and resolving issues with professionalism and empathy
- Supporting compliance, documentation, and continuous improvement
- Collaborating with site leaders to refine services and identify new opportunities
Resident Services CoordinatorAged CarePart-timeOn-siteCustomer ServiceAdministrationAnglicareWarriewoodNon-profitHigher Everyday Living