Restaurant Team Leader - New Store Opening - Soul Origin Pheasants Nest North
Ampol
Pheasants Nest
1 week ago
Pheasants Nest
1 week ago
Restaurant Team Leader - New Store Opening - Soul Origin Pheasants Nest North
Restaurant Team Leader role at Soul Origin Pheasants Nest North, Australia, responsible for store opening, team building, and service excellence. Requires leadership experience in retail or fast-paced service, and passion for customer service.
On-site
Other
Mid Level
Leadership
Customer Service
Salary
Not specified
Core Qualifications
Technical (Must-have)
LeadershipCustomer ServiceCommunicationProblem-solvingPerformance ManagementRosteringInventory Management
Soft Skills
passion for outstanding customer serviceleadershipcommunicationcoachingproblem-solvingconfidence managing performancerosteringinventory managementcommercial awareness
Tools (Must-have)
Performance IncentivesSafety Standards
Key Responsibilities
- Be the champion of our customers — ensuring every guest receives unbeatable service.
- Bring our values and culture to life for both customers and the team.
- Monitor and guide daily store operations to maintain fast, efficient service.
- Build capability across the front‑of‑house teams so they can add value to every transaction.
- Use customer feedback to create action plans, celebrate wins, and coach the team for continuous improvement.
- Execute retail initiatives, promotions, and offers to the highest standard.
- Stay informed on local competitors, customer trends, and community needs — and share insights with the wider team.
- Maintain a high level of safety for customers, crew and contractors ensuring store operations aligned with our business standards.
- Support team leaders to develop high-performing store teams, manage performance, and recruit and onboard new team members.
restaurant team leadernew store openingSoul Originhospitalitymanagementon-siteAustraliacustomer serviceleadershipQSR