Learning Coordinator, Fulfillment Center Learning & Development - New Site

Amazon

Horsley Park

2 days ago

Horsley Park

2 days ago

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Learning Coordinator, Fulfillment Center Learning & Development - New Site

Amazon seeks a Learning Coordinator to facilitate training programs at a new fulfillment center in Horsley Park, Australia. The role involves coordinating, delivering, and auditing training for associates, managing learning systems, and partnering with operations to ensure compliance.

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On-site

Full-time

Entry Level

Training Coordination

Facilitation

Salary

Not specified

Work Location

Horsley Park, New South Wales, Australia, AU

Work Model

On-site

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

training coordinationfacilitationcoachingdata analysisspreadsheet

Soft Skills

communicationteamworkproblem solvingcoaching

Tools (Must-have)

ExcelUmbrellaWorkDocsAustin

Preferred Qualifications

Technical (Nice-to-have)

Learning Management SystemsUmbrellaAmazon LearnQuickSightFormulateCALM codes

Tools (Nice-to-have)

FCLMQuickSightFormulate

Key Responsibilities

•Attend Start of Shift meetings and engage with Area Managers on training alignment
•Perform equipment readiness checks
•Prepare and deliver all training sessions as planned for the shift
•Coordinate, supervise, and check in with Instructors throughout the shift
•Provide coaching and upskilling to Instructors and log all coaching activities
•Review training assessment outcomes and highlight issues to Area Managers
•Manage associate permissions following completion of training
•Manage training tickets and plan requested training, coaching, and audits
•Maintain accurate records of all training and coaching activities using Umbrella, WorkDocs, and ticketing systems
•Review and report training activities and compliance metrics
•Check and correct training CALM codes to ensure proper labor tracking
•Deliver Behind the Smile (BTS) onboarding for new associates
•Organise and coordinate Day 1 and Day 2 process training
•Log all onboarding modules in Umbrella
•Organise Week 1 Graduation and Week 2 Touchpoint sessions
•Deliver process training and briefings
•Review weekly training plan with Area Managers
•Facilitate Instructor audits and coaching following local guidance
•Participate in Work in Process (WiP) for 6–8 hours
•Ensure compliance with all Level 3+ training requirements
•Support Associates in navigating Umbrella Training modules
•Facilitate Train the Instructor events
•Participate in L&D-owned safety promotion events
•Provide data to Managers on learning-related requests
•Submit near miss reports in Austin when witnessing unsafe conditions

trainingcoordinationfulfillment centerlearning & developmentonboardingcoachingAmazonHorsley Parkfull-timeon-site

Key Responsibilities

•Attend Start of Shift meetings and engage with Area Managers on training alignment

•Perform equipment readiness checks

•Prepare and deliver all training sessions as planned for the shift

•Coordinate, supervise, and check in with Instructors throughout the shift

•Provide coaching and upskilling to Instructors and log all coaching activities

•Review training assessment outcomes and highlight issues to Area Managers

•Manage associate permissions following completion of training

•Manage training tickets and plan requested training, coaching, and audits

•Maintain accurate records of all training and coaching activities using Umbrella, WorkDocs, and ticketing systems

•Review and report training activities and compliance metrics

•Check and correct training CALM codes to ensure proper labor tracking

•Deliver Behind the Smile (BTS) onboarding for new associates

•Organise and coordinate Day 1 and Day 2 process training

•Log all onboarding modules in Umbrella

•Organise Week 1 Graduation and Week 2 Touchpoint sessions

•Deliver process training and briefings

•Review weekly training plan with Area Managers

•Facilitate Instructor audits and coaching following local guidance

•Participate in Work in Process (WiP) for 6–8 hours

•Ensure compliance with all Level 3+ training requirements

•Support Associates in navigating Umbrella Training modules

•Facilitate Train the Instructor events

•Participate in L&D-owned safety promotion events

•Provide data to Managers on learning-related requests

•Submit near miss reports in Austin when witnessing unsafe conditions