IT Support Engineer I, Operations Technology Solutions (OTS)
Amazon
Brisbane
1 week ago
IT Support Engineer I, Operations Technology Solutions (OTS)
Amazon seeks an IT Support Engineer to provide technical support at logistics sites in Brisbane. The role involves troubleshooting IT equipment, managing customer requests, and maintaining systems. Requires 1+ years of corporate IT support experience and flexibility for 24/7 shifts.
On-site
Full-time
Entry Level
Windows
Mac
Salary
Not specified
Core Qualifications
Technical (Must-have)
WindowsMacLinuxDNSDHCPEmailHTTPSSLOSI ModelTCP/IP
Soft Skills
customer serviceproblem solvingcommunicationability to explain complex IT conceptsproject management
Preferred Qualifications
Technical (Nice-to-have)
CompTIA A+CompTIA Network+Cisco/CCNALinux (Redhat)Microsoft hardwareAWS
Key Responsibilities
- Provide first level technical support for Operations of the Fulfillment Center
- Allocate and maintain IT equipment, managing multiple customer requests
- Troubleshoot IT equipment such as PCs, wireless handheld devices, thin clients, printers
- Manage Return Merchandise Authorization (RMA) and repair process for devices under warranty
- Learn new technologies and participate in career development opportunities
IT SupportOperations Technology SolutionsAmazonBrisbaneOn-siteFull-timeWindowsLinuxNetworkingEntry Level