IT Support Engineer
ALS
Balcatta
4 weeks ago
IT Support Engineer
ALS is hiring an IT Support Engineer to provide first and second level support for IT systems in a global testing company. The role involves troubleshooting, managing incidents, administering Active Directory and Microsoft technologies, and supporting end-user devices. Requires 3-6+ years' enterprise support experience and skills in Windows, O365, and networking.
Remote
Full-time
Mid Level
Microsoft Server 2003-2016
Active Directory
Salary
Not specified
Core Qualifications
Technical (Must-have)
Microsoft Server 2003-2016Active DirectoryGroup PolicyPowerShellDHCPFile/PrintDFSWSUSMicrosoft Desktop Operating Systems (Windows XP to Windows 11)IntuneAutopilotMicrosoft Exchange 2010 / O365 HybridMicrosoft WDSSCCMVeeamO365 administrationHyper-VVMwareNetworking
Soft Skills
relationship buildingcommunication skillsorganizational skillsability to prioritizeanalytical skillsproblem-solving skillsability to cope under pressurewritten and verbal communicationability to engage with personnel at all levelsaccountability & responsibility
Tools (Must-have)
ITSM platformremote tools
Preferred Qualifications
Technical (Nice-to-have)
CitrixApple technologiesAndroid technologiesUnified communications (VOIP, VC)
Key Responsibilities
- Provide a single point of contact for all ALS staff, logging all incidents and service requests through the designated helpdesk system.
- Manage incidents, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
- Ensure business continuity, being aware and actively monitoring systems or sites that are down, following ALS Incident management and outage communication procedures.
- Develop contribute and ensure adherence to all IT procedures and policies.
- Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.
- Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required.
- Administer, deploy and maintain all end-user IT devices (computers, laptops, tablets, printers, mobile phones, scanners etc.).
- Support End user and server infrastructure life cycle management.
- IT asset tracking, software, OS, end user auditing and licence management.
- Administer Active Directory Users and Computers, security groups, User account creation/modification/removal in co-operation with HR.
- Provide support for on-prem and cloud-based video conferencing as well as general AV facilities troubleshooting and support.
- Commissioning/maintaining/decommissioning on-site infrastructure and network equipment.
- Assist with compliance for accredited systems validation where necessary.
- Assist with ongoing development of related policies and procedures.
- Provide technical assistance to project teams and undertake technical project roles when required.
- Provide VIP Support to the executive teams.
IT Support EngineerInformation TechnologyInternational Trade and DevelopmentFull-timeRemotePerthWindowsOffice 365Active DirectoryNetworking