IT Support Engineer
ALS
Balcatta
2 weeks ago
IT Support Engineer
IT Support Engineer role at ALS, a global scientific testing company, providing first and second level IT support to staff. Requires 3-6+ years of enterprise support experience, expertise in Microsoft technologies, and ability to work remotely with travel to regional sites.
Remote
Full-time
Mid Level
Microsoft Server 2003-2016
Active Directory
Salary
Not specified
Core Qualifications
Technical (Must-have)
Microsoft Server 2003-2016Active DirectoryGroup PolicyPowerShell scriptingDHCPFile/PrintDFSReplicationStorageLogging
Soft Skills
relationship buildingcommunication skillsorganizational skillsanalytical and problem-solving skillsability to cope under pressureaccountability & responsibilityability to engage with personnel at all levels
Tools (Must-have)
WSUSMicrosoft Desktop Operating SystemsIntuneAutopilotMicrosoft Exchange 2010O365Microsoft WDSSCCMBackup technologies (Veeam)Hyper-V
Preferred Qualifications
Technical (Nice-to-have)
CitrixApple and Android technologies
Tools (Nice-to-have)
VMwareUnified communications (VOIP, VC)
Key Responsibilities
- Provide a single point of contact for all ALS staff, logging all incidents and service requests through the designated helpdesk system.
- Manage incidents, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
- Ensure business continuity, being aware and actively monitoring systems or sites that are down, following ALS Incident management and outage communication procedures.
- Develop contribute and ensure adherence to all IT procedures and policies.
- Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team, actively seek out improvements, new ideas or solutions for issues that may arise.
- Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required, following to resolution and ensuring the customer is kept informed of progress.
- Administer, deploy and maintain all end-user IT devices (such as computers, laptops, tablets, printers, mobile phones, scanners etc.)
- Support End user and server infrastructure life cycle management, consultation, quoting, vendor management, SOE Build, hardware diagnosis, warranty claims and decommissioning.
- IT asset tracking, software, OS, end user auditing and licence management.
- Administer Active Directory Users and Computers, security groups, User account creation/modification/removal in co-operation with HR.
- Provide support for on-prem and cloud-based video conferencing as well as general AV facilities troubleshooting and support.
- Commissioning/maintaining/decommissioning on-site infrastructure and network equipment, racking, provisioning services, patching fibre/ethernet.
- Assist with compliance for accredited systems validation where necessary.
- Assist with ongoing development of related policies and procedures, including appropriate controls around organisational change management.
- Provide technical assistance to project teams and undertake technical project roles when required; supporting the roll-out of new applications and solutions.
- Provide VIP Support to the executive teams.
IT SupportEnterprise SupportMicrosoft TechnologiesRemote WorkWestern AustraliaScientific TestingGlobal TeamMid LevelNetwork SupportITSM