Solutions Architect

Algolia

Sydney

2 days ago

Sydney

2 days ago

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Solutions Architect

Algolia seeks a Solutions Architect to accelerate technical success and product adoption for enterprise customers in Sydney, Australia. The role involves guiding customers on design, strategy, and best practices for Algolia deployments, requiring 5+ years in a customer-facing technical role and proficiency in JavaScript, HTML/CSS, and backend frameworks.

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On-site

Full-time

Senior

JavaScript

HTML

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

On-site

Experience Required

5 years

Employment Type

Full-time

Experience Level

5+ years experience in a customer-facing, deeply technical, and consultative role

Core Qualifications

Technical (Must-have)

JavaScriptHTMLCSSNode.jsRailsDjangodata modeling

Soft Skills

problem-solvingconsultingcommunicationproject managementattention to detailadaptabilitygrowth mindsetrelationship building

Tools (Must-have)

GitHub

Preferred Qualifications

Technical (Nice-to-have)

analyticsA/B testingiOSAndroidgenerative AIagentic applicationsShopifyMagentoSalesforce

Key Responsibilities

•Engage with customers’ technical architects and business stakeholders to provide high-quality technical solutions and product training
•Link business processes with technical solutions and tie them to business outcomes
•Execute delivery methodology to drive projects to completion on time and on budget
•Troubleshoot key customer implementation issues and drive successful resolution
•Prototype and catalog new solutions to fit business pain points
•Consult on architecture, indexing, searching, and UI best practices
•Expand relationship and product usage within the enterprise segment
•Engage in customer calls and on-site visits to inform and align on product roadmaps
•Aid in development of detailed action plan, roadmap, prototype, final recommendation document, SM Action Plan and Retrospective
•Partner with Success Management and Engagement Manager to understand project goals
•Create and increase reusability of solutions content, tooling, and internal projects
•Build out tooling and/or collateral to help scale customer engagement
•Inform and evolve product ecosystem by listening and advocating for customers' technical needs
•Work with Engineering to track and resolve feature requests and bugs
•Meet with Product to stay informed on latest changes to Algolia ecosystem and disseminate internally and to customers

Solutions ArchitectAI Searche-commerceJavaScriptNode.jsRailsDjangoSaaSenterpriseSydney

Key Responsibilities

•Engage with customers’ technical architects and business stakeholders to provide high-quality technical solutions and product training

•Link business processes with technical solutions and tie them to business outcomes

•Execute delivery methodology to drive projects to completion on time and on budget

•Troubleshoot key customer implementation issues and drive successful resolution

•Prototype and catalog new solutions to fit business pain points

•Consult on architecture, indexing, searching, and UI best practices

•Expand relationship and product usage within the enterprise segment

•Engage in customer calls and on-site visits to inform and align on product roadmaps

•Aid in development of detailed action plan, roadmap, prototype, final recommendation document, SM Action Plan and Retrospective

•Partner with Success Management and Engagement Manager to understand project goals

•Create and increase reusability of solutions content, tooling, and internal projects

•Build out tooling and/or collateral to help scale customer engagement

•Inform and evolve product ecosystem by listening and advocating for customers' technical needs

•Work with Engineering to track and resolve feature requests and bugs

•Meet with Product to stay informed on latest changes to Algolia ecosystem and disseminate internally and to customers