Customer Success Engineer

Algolia

Sydney

2 days ago

Sydney

2 days ago

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Customer Success Engineer

Algolia is a market leader in AI Search powering over 30 billion search requests weekly. As a Customer Success Engineer, you will partner with customers to ensure successful adoption and scaling of the platform. The role requires 4+ years of customer-facing technical experience and knowledge of programming languages like JavaScript or Python.

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Remote

Full-time

Mid Level

JavaScript

Java

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

Remote

Experience Required

4 years

Employment Type

Full-time

Experience Level

4+ years experience in a customer-facing technical role

Core Qualifications

Technical (Must-have)

JavaScriptJavaPHPC#Objective-CSwiftRubyPythonREST APIdatabase management

Soft Skills

communicationproblem solvingtime managementgrowth mindset

Preferred Qualifications

Technical (Nice-to-have)

iOSAndroid

Tools (Nice-to-have)

ShopifyMagentoSalesforce

Key Responsibilities

•Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
•Scope, shape and present technical workshops to drive Algolia’s adoption
•Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization
•Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience
•Work across the organisation and escalate as necessary for confirmation of solutions or other options
•Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers
•Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting
•Proactively identify and work with the customer to resolve technical risks and bottlenecks
•Provide guidance on how to optimise the use of their environment

Customer Success EngineerSaaSAI Searchtechnical consultingremotefull-timeSydneyJavaScriptPythonREST API

Key Responsibilities

•Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs

•Scope, shape and present technical workshops to drive Algolia’s adoption

•Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization

•Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience

•Work across the organisation and escalate as necessary for confirmation of solutions or other options

•Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers

•Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting

•Proactively identify and work with the customer to resolve technical risks and bottlenecks

•Provide guidance on how to optimise the use of their environment