Staff Product Manager, Onboarding
Airwallex
Sydney
4 weeks ago
Staff Product Manager, Onboarding
Airwallex is seeking a Staff Product Manager, Onboarding to own and optimize the first user interactions with their unified payments platform. The role requires 5-10 years of experience, strong product management skills, and a focus on creating a frictionless onboarding experience while balancing KYC controls. This is a hybrid position based in Sydney.
Hybrid
Full-time
Senior
Product Management
Go-to-Market Strategy
Salary
Not specified
Core Qualifications
Technical (Must-have)
Product ManagementGo-to-Market StrategyProduct DesignProduct PlanningProduct Development
Soft Skills
CommunicationProblem SolvingCollaborationCuriosityJudgmentOwnership
Preferred Qualifications
Technical (Nice-to-have)
OnboardingUX/UIKYCRiskSoftware EngineeringFinancial Products
Key Responsibilities
- Own the strategy for customer onboarding, mapping the ideal journey from discovery, to sign-up to product adoption
- Utilize data and analytics to identify pain points, measure success, and drive continuous improvement of the onboarding flow
- Design and implement A/B tests to improve the UX/UI and optimise the onboarding journey
- Strike the right balance between a frictionless onboarding process and robust KYC controls to mitigate risk to Airwallex and our customers
Product ManagementOnboardingKYCFintechPaymentsSydneyHybridSeniorStaff