Resource Planner
AGL
Docklands
6 days ago
Resource Planner
Resource Planner role in Melbourne's Docklands, managing operational planning for Voice and BPO operations at AGL. Requires experience in workforce management systems and contact center environments.
Hybrid
Full-time
Entry Level
Resource Planning
Workforce Management Systems
Salary
Not specified
Core Qualifications
Technical (Must-have)
Resource PlanningWorkforce Management SystemsAvayaVerint WFMAutomatic Call Distributors (ACD)Avaya Call Management SystemMicrosoft OfficeExcel
Soft Skills
Interpersonal SkillsCommunicationStakeholder ManagementQuick Decision-Making
Key Responsibilities
- Optimise resources for maximum impact
- Plan and manage schedules
- Conduct intra-day real time monitoring
- Build and manage resourcing models
- Payroll and operational support
Resource PlannerWorkforce ManagementContact CenterHybridFull-timeAustralia