Front Office Team Leader
Accor
Thornleigh
2 days ago
Thornleigh
2 days ago
Front Office Team Leader
Accor Ibis Sydney Thornleigh seeks a Front Office Team Leader to oversee daily front desk operations, lead the team, and ensure exceptional guest experience. The role involves working across Reception and Food & Beverage, supervising staff, managing check-in/out, reservations, guest inquiries, and complaints.
On-site
Full-time
Mid Level
Salary
Not specified
Core Qualifications
Soft Skills
leadershipteam managementcommunicationinterpersonal abilitiesproblem solvingmultitaskingpositive attitudecustomer service
Key Responsibilities
- Work across both Reception and Food & Beverage outlet
- Supervise, train, and support front office staff to deliver outstanding customer service
- Oversee daily operations of the reception/front desk area
- Manage check-in, check-out, reservations, and guest inquiries efficiently
- Handle customer complaints and resolve issues promptly and professionally
- Monitor staff performance and provide feedback to encourage development
- Ensure compliance with company policies, health & safety, and operational standards
- Be an advocate of ALL: Accor’s loyalty program to non members
Front Office Team LeaderHospitalityFull-timeOn-siteReceptionSupervisoryCustomer ServiceRSA