Senior CX/UX designer
Wolters Kluwer
Senior CX/UX designer
Senior CX/UX Designer needed for Wolters Kluwer's Digital Experience Group in the Netherlands, focusing on Tax & Accounting software. Requires 6-9+ years of UX/Product Design experience in complex B2B environments, proficiency in Figma, and expertise in end-to-end design, discovery, and strategic thinking. Responsibilities include designing solutions, conducting research, and integrating Responsible AI considerations.
Senior CX/UX designer
Senior CX/UX Designer needed for Wolters Kluwer's Digital Experience Group in the Netherlands, focusing on Tax & Accounting software. Requires 6-9+ years of UX/Product Design experience in complex B2B environments, proficiency in Figma, and expertise in end-to-end design, discovery, and strategic thinking. Responsibilities include designing solutions, conducting research, and integrating Responsible AI considerations.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Tools (Must-have)
Key Responsibilities
- Design end-to-end design for a full product or major product area
- Contribute to product visioning and long-term experience direction
- Translate business goals and user needs into clear design strategies
- Influence roadmap priorities through evidence-based insight tracking
- Ensure alignment with regulatory and accessibility standards
- Lead discovery and exploratory research for undefined or ambiguous problem spaces in collaboration with research
- Design and execute mixed-method research studies independently
- Map mental models and journey pain points across multi-role workflows
- Facilitate Jobs-to-be-Done Job Mapping sessions
- Tie research insights directly to business outcomes and product strategy
- Collaborate closely with Product Managers and stakeholders in planning and decision making
- Present clear, structured recommendations to stakeholders
- Integrate Responsible AI considerations into user flows
- Apply prompting and LLM orchestration principles where relevant
- Define UX and AI evaluation metrics to measure solution effectiveness
- Ensure transparency, trust, and explainability in AI-enabled features