Strategy & Operations Manager, Merchant Experience, Delivery - EMEA

This role leads strategy and operations for the EMEA Restaurant team at a major internet marketplace platform, focusing on reducing merchant-driven defects and improving reliability. Based in Amsterdam, the manager will drive cross-functional initiatives, track KPIs, and explore hardware monetization. Requires strong analytical skills and experience in business operations or consulting.

On-siteFull-timeMid LevelSQLSpreadsheets

Strategy & Operations Manager, Merchant Experience, Delivery - EMEA

This role leads strategy and operations for the EMEA Restaurant team at a major internet marketplace platform, focusing on reducing merchant-driven defects and improving reliability. Based in Amsterdam, the manager will drive cross-functional initiatives, track KPIs, and explore hardware monetization. Requires strong analytical skills and experience in business operations or consulting.

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On-siteFull-timeMid LevelSQL

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site

Experience Required

3 years

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

SQL

Soft Skills

problem solvingcommunicationcollaborationbusiness acumenanalytical skillscross-functional executionstructured thinking

Tools (Must-have)

spreadsheets

Key Responsibilities

•Define and operationalize the restaurant strategy to reduce restaurant-driven defects, improve reliability, and unlock tablets and printers monetization.
•Lead structural improvements in timeliness and reliability by eliminating the most painful restaurant defects.
•Own performance measurement by tracking KPIs (e.g. reliability, defects, courier/meal wait times), generating insights, and reporting outcomes to leadership.
•Drive cross-functional execution across EMEA by partnering with Country Ops, Commercial, Product, Engineering, POS Integrations, and Logistics.
•Champion the restaurant perspective by ensuring decisions prioritize seamless, transparent experiences.

StrategyOperationsManagementDeliveryEMEARestaurantSQLAnalyticsCross-functionalMerchant Experience