Utrecht
2 weeks ago
Technical Support Specialist
Trengo
Utrecht
2 weeks ago
Technical Support Specialist
Trengo is hiring a Technical Support Specialist in Utrecht to troubleshoot complex technical issues on their AI-powered customer engagement platform. The role involves daily use of AI tooling, close collaboration with Engineering and Customer Success, and strong problem-solving and communication skills.
HybridFull-timeEntry LevelAPIsWeb Technologies
Technical Support Specialist
Trengo is hiring a Technical Support Specialist in Utrecht to troubleshoot complex technical issues on their AI-powered customer engagement platform. The role involves daily use of AI tooling, close collaboration with Engineering and Customer Success, and strong problem-solving and communication skills.
HybridFull-timeEntry LevelAPIs
Salary
Not specified
Core Qualifications
Technical (Must-have)
APIsWeb technologiesSaaSAI toolingLangsmithLinear
Soft Skills
Problem-solvingCommunicationOwnershipCollaborationCuriosity
Key Responsibilities
- Investigate, troubleshoot, and resolve complex technical issues escalated by Customer Support or Customer Success.
- Use AI tooling daily, our internal AI agent with product code access, database access, and tools like Langsmith, to investigate issues and speed up root cause analysis.
- Collaborate closely with Product and Engineering to report bugs, share insights, and contribute to platform improvements.
- Own your Linear tickets end-to-end: clear communication, follow-through, and accurate documentation.
- Contribute to and maintain our AI-powered knowledge base, validating content and closing gaps so both the team and our AI tools have accurate information to work from.
- Support the team's resilience during busier periods by following established playbooks and prioritization frameworks.
Technical SupportCustomer EngagementSaaSAIUtrechtFull-timeOn-siteHybrid