Product Director – Conversational AI CS & Pharma Advisory (m/f/d)

Redcare Pharmacy seeks a Product Director for Conversational AI to lead product strategy across chat, voice, and self-service, driving AI-powered customer service and pharma advisory. This leadership role requires experience in AI/conversational domains, team management, and cross-functional collaboration.

HybridFull-timeDirectorConversational AIIntent Classification

Product Director – Conversational AI CS & Pharma Advisory (m/f/d)

Redcare Pharmacy seeks a Product Director for Conversational AI to lead product strategy across chat, voice, and self-service, driving AI-powered customer service and pharma advisory. This leadership role requires experience in AI/conversational domains, team management, and cross-functional collaboration.

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HybridFull-timeDirectorConversational AI

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid

Employment Type

Full-time

Experience Level

Mid-Senior level

Core Qualifications

Technical (Must-have)

Conversational AIintent classificationdialogue flowsLLM-based systems

Soft Skills

leadershipcross-functional collaborationteam development

Key Responsibilities

•Define and drive product strategy for conversational AI covering chat and voice experiences across web and app
•Lead development of AI-powered agent tools to improve efficiency
•Own workflow automation and operations integration with AI at core
•Shape end-to-end self-service experience for independent customer resolution
•Establish measurement framework including deflection rates, CSAT, resolution quality, agent productivity

Product DirectorConversational AIPharmaCustomer ServiceAIVoiceChatSelf-serviceLeadershipRedcare