Utrecht
14 May 2026
Product Director – Conversational AI CS & Pharma Advisory (m/f/d)
Redcare Pharmacy
Utrecht
14 May 2026
Product Director – Conversational AI CS & Pharma Advisory (m/f/d)
Redcare Pharmacy seeks a Product Director for Conversational AI to lead AI-powered customer service and pharma advisory products. The role involves defining strategy across chat, voice, and self-service, leading a PM team, and collaborating cross-functionally in a hybrid Utrecht setting.
HybridFull-timeDirectorAIConversational AI
Product Director – Conversational AI CS & Pharma Advisory (m/f/d)
Redcare Pharmacy seeks a Product Director for Conversational AI to lead AI-powered customer service and pharma advisory products. The role involves defining strategy across chat, voice, and self-service, leading a PM team, and collaborating cross-functionally in a hybrid Utrecht setting.
HybridFull-timeDirectorAI
Salary
Not specified
Core Qualifications
Technical (Must-have)
AIconversational AIcustomer servicecontact centreintent classificationdialogue flowsLLM-based systemsworkflow automationoperations integration
Soft Skills
leadershipcross-functional collaborationstrategic thinkingteam development
Key Responsibilities
- Define and drive the product strategy for conversational AI, covering chat and voice experiences across web and app
- Lead the development of AI-powered agent tools, improving efficiency and enabling human agents to focus on high-value cases
- Own workflow automation and operations integration, redesigning customer service and pharma processes with AI at the core
- Shape the end-to-end self-service experience, enabling customers to resolve post-purchase needs independently and seamlessly
- Establish and evolve the measurement framework, including deflection rates, CSAT, resolution quality, and agent productivity
Product DirectorConversational AIPharmaE-pharmacyCustomer ServiceAIHybridUtrechtLeadership