Product Director – Conversational AI CS & Pharma Advisory (m/f/d)
Redcare Pharmacy
Product Director – Conversational AI CS & Pharma Advisory (m/f/d)
Product Director for Conversational AI leading the transformation of customer service and pharma advisory through AI-powered systems. Owns end-to-end product strategy across chat, voice, and self-service at Redcare Pharmacy, Europe's No.1 e-pharmacy. Requires leadership in AI/conversational product domains, experience building and scaling AI-driven products, and managing Product Management teams.
Product Director – Conversational AI CS & Pharma Advisory (m/f/d)
Product Director for Conversational AI leading the transformation of customer service and pharma advisory through AI-powered systems. Owns end-to-end product strategy across chat, voice, and self-service at Redcare Pharmacy, Europe's No.1 e-pharmacy. Requires leadership in AI/conversational product domains, experience building and scaling AI-driven products, and managing Product Management teams.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Define and drive the product strategy for conversational AI, covering chat and voice experiences across web and app
- Lead the development of AI-powered agent tools, improving efficiency and enabling human agents to focus on high-value cases
- Own workflow automation and operations integration, redesigning customer service and pharma processes with AI at the core
- Shape the end-to-end self-service experience, enabling customers to resolve post-purchase needs independently and seamlessly
- Establish and evolve the measurement framework, including deflection rates, CSAT, resolution quality, and agent productivity