Senior Application & Operations Analyst

Salary

Core Qualifications

Key Responsibilities

• •Monitor daily, weekly, and monthly processes across the cards landscape, ensuring accurate processing of transactions, billing, reporting, and reconciliations.
• •Analyze incidents, operational issues, and exceptions, identify root causes, and implement sustainable solutions that prevent future problems.
• •Manage data exchanges between the cards platform and internal systems, customers, suppliers, networks, and external partners.
• •Support users by handling incidents and change requests, ensuring fast and effective resolution of support cases.
• •Develop financial and commercial reports that help management, sales teams, and customers make informed decisions.
• •Lead new card system releases, from impact analysis and configuration to testing, quality assurance, and knowledge transfer.
• •Identify opportunities to automate processes, improve efficiency, and reduce costs without compromising quality or reliability.
• •Contribute to strategic projects involving new card solutions, innovative technologies, and the continued growth of our services.
• •Manage security processes across the cards landscape and safeguard the integrity of systems and data.
• •Build strong relationships with suppliers, monitor performance and budgets, and take action to achieve the best results.
• •Maintain clear process documentation, share knowledge within the team, and support colleagues as new systems and ways of working are introduced.
• •Ensure all activities comply with audit requirements, security standards, compliance regulations, and internal procedures.