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Eindhoven
9 Apr 2026
DX Technical Support Consultant (HPM) logo

DX Technical Support Consultant (HPM)

Philips

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DX Technical Support Consultant (HPM)

DX Technical Support Consultant (HPM) role in Eindhoven, Netherlands, providing technical support for healthcare products. Requires 7+ years of experience in technical troubleshooting and customer service, with expertise in healthcare IT and networking. Responsibilities include escalation management, training, and on-site project leadership.

On-siteFull-timeSeniorTechnical TroubleshootingHealthcare IT

Salary

Not specified

Work Location

Eindhoven, North Brabant, Netherlands, NL

Work Model

On-site

Experience Required

7 years

Employment Type

Full-time

Experience Level

Minimum 7 years of experience with Bachelor's in areas such as Technical Troubleshooting, Customer Service preferably in the Healthcare Industry.

Core Qualifications

Technical (Must-have)
Technical TroubleshootingHealthcare ITIntegration toolsMicrosoft Windows serverNetworking
Soft Skills
CommunicationRelationship-managementAnalyticalInnovativeCoachingProactiveAdaptableTeam playerSelf-managed
Tools (Must-have)
IntellivuePICiX

Preferred Qualifications

Technical (Nice-to-have)
CISCO CCNA

Key Responsibilities

  • •Monitor escalations for the modalities for direct and indirect channels, drive process efficiency and compliance and escalate structural issues to the BIU
  • •Provides formal Technical Training in the Philips Academy and on site.
  • •Consolidate field TOP product issues in the market, justify, prioritize and drive improvement initiatives towards Market organization.
  • •Monitor FCO implementation, drive FCO implementation efficiency and compliance, and escalate issues to BIU.
  • •Analyze the market modality performance data. Initiate, define and deploy improvement initiatives defined in cooperation with the BIU Modality Performance Manager.
  • •Consolidate, justify and prioritize field TOP service & process issues in the market and drive improvement initiatives towards Market organization.
  • •Advice the Customer Care Center Coordinators or Field Services Engineers about required spare parts and resources.
  • •Analyzes and gives input for the distributor performance evaluation process.
  • •Provide sales support around solution design for complex configurations based on specific customer requirements.
  • •Leading on-site First of a Kind Projects/Installations to coach/train local FSE’s and project leaders
Technical SupportHealthcareITCustomer ServiceNetworkingProject ManagementEngineeringMedicalOn-siteFull-time