/#
Get Started
Amsterdam
3 weeks ago
SVP, Global Services logo

SVP, Global Services

Percona

Apply

SVP, Global Services

Percona is seeking a Senior Vice President of Global Services to own global delivery, strategic planning, and P&L management for its entire portfolio of service offerings, including Support, Managed Services, and Professional Services. This senior leadership role requires 15+ years leading global delivery organizations, deep expertise in open source database technologies, and a change-agent mindset focused on AI-first service delivery and continuous improvement.

AI-enabledOn-siteFull-timeExecutiveOpen Source Database TechnologiesMySQL

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Remote-only and globally dispersed workforce; role listed as On-site with location Amsterdam, North Holland, Netherlands

Experience Required

15 years

Employment Type

Full-time

Experience Level

15+ years leading global delivery organizations

Core Qualifications

Technical (Must-have)
Open source database technologiesMySQLMongoDBPostgreSQLMariaDBAI-first approachAutomationP&L managementFinancial analysisResource allocationKPIsData and metricsStrategic planningService delivery processesProject management
Soft Skills
LeadershipCoachingMentorshipCommunicationInfluenceCollaborationDiplomacyTactAdaptabilityResourcefulnessAnalytical thinkingSolutions-orientedSelf-directedOrganizedDependableReliableComposure under pressureChange agentCuriosityGlobal mindsetOwnership

Key Responsibilities

  • •Lead the Global Services division (Support, Managed Services, Global Advanced Services, Professional Services, Project Management, Technical Leads, and Delivery Operations), providing leadership, coaching, and mentorship.
  • •Own the end-to-end quality, timeliness, and satisfaction of service delivery to customers.
  • •Set the strategic direction for Global Services in step with company objectives and shifting market dynamics.
  • •Champion an AI-first approach to how we operate and deliver services, using automation and new technology to scale efficiently.
  • •Build and continuously refine the KPIs for service delivery, customer satisfaction, and team performance.
  • •Put real systems in place to capture, share, and reuse knowledge across Global Services.
  • •Maintain and grow Percona's reputation as the experts in open source database technologies.
  • •Stay close to key customers, understand how their needs are evolving, and translate that directly into how we deliver services.
  • •Champion the Percona community by encouraging delivery teams to contribute high-impact content and expertise back to it.
  • •Hold P&L responsibility for the organization: track financial performance, allocate resources wisely, and identify growth opportunities.
  • •Look for efficiency and optimization wherever they exist, and pilot new approaches, tools, or processes on a small scale before scaling what works.
  • •Partner closely with Go-to-Market, Product Management, and Engineering to inform product strategy, spot market trends early, and help drive innovation.
  • •Build strong relationships with customers, partners, and the community, and bring their feedback back into how we shape our services.
  • •Treat service delivery processes, methodologies, and tools as things to be improved, not preserved.
  • •As a member of the senior leadership team, contribute thought leadership and hands-on support to strategic priorities beyond Global Services.
  • •Keep a pulse on industry trends, emerging technology, and the competitive landscape, and use that awareness to keep our services ahead of the curve.
SVPGlobal ServicesOpen SourceDatabaseSoftware DevelopmentBusiness DevelopmentSalesExecutiveRemoteP&L