Front Office Supervisor

Join the Holiday Inn Express Amsterdam – North Riverside as a Front Desk Supervisor. Oversee daily front desk operations, support the reception team, and ensure exceptional guest service. Requires HBO/MBO education, 1+ year of supervisory experience, and excellent leadership skills.

On-siteFull-timeEntry LevelLeadershipOrganizational Skills

Front Office Supervisor

Join the Holiday Inn Express Amsterdam – North Riverside as a Front Desk Supervisor. Oversee daily front desk operations, support the reception team, and ensure exceptional guest service. Requires HBO/MBO education, 1+ year of supervisory experience, and excellent leadership skills.

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On-siteFull-timeEntry LevelLeadership

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site

Experience Required

1 years

Employment Type

Full-time

Experience Level

Minimum 1 year of experience as Reception Supervisor

Core Qualifications

Technical (Must-have)

LeadershipOrganizational SkillsComplaint HandlingDuty ManagementHotel OperationsEnglishDutch

Soft Skills

ProactiveAdaptableIndependentDiplomaticRespectfulSupportiveAbility to Work Under PressurePrioritizationMeeting Deadlines

Key Responsibilities

•Supervise and support the activity of the Reception Team
•Ensure a smooth check-in/out process for all guests in line with brand standards
•Perform reviews and keep reception procedures up to date in accordance with hotel policy
•Carry out Duty Management shifts
•Support receptionists in preventing and handling complaints
•Be proficient with hotel facilities, services, and special promotions
•Be acquainted with hotel security, fire regulations, legislation, and safety procedures

HospitalityFront OfficeSupervisorHotelGuest ServicesFull-timeOn-siteAmsterdamHoliday Inn ExpressOdyssey Hotel Group