Technical Account Manager (Remote Europe)
n8n
Technical Account Manager (Remote Europe)
n8n is hiring a Technical Account Manager to own the technical success of strategic top-tier customers, driving platform health, scalability, and long-term adoption. The role requires strong experience in technical account management, cloud infrastructure, and production troubleshooting, with a focus on cross-functional collaboration and stakeholder management.
Technical Account Manager (Remote Europe)
n8n is hiring a Technical Account Manager to own the technical success of strategic top-tier customers, driving platform health, scalability, and long-term adoption. The role requires strong experience in technical account management, cloud infrastructure, and production troubleshooting, with a focus on cross-functional collaboration and stakeholder management.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Act as the dedicated technical point of contact for a portfolio of strategic top-tier customers.
- Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
- Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
- Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
- Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
- Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability.
- Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
- Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.
- Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.
- Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally.
- Share structured customer insights with Product and Engineering to improve platform outcomes at scale.