Senior Customer Succes Operations EMEA
n8n
Senior Customer Succes Operations EMEA
n8n is hiring a Senior Customer Success Operations EMEA to design and scale the post-sales operating system, maximizing NRR through strategy, processes, and automation. The role requires Revenue Ops or CS Ops experience in a SaaS environment and strong cross-functional collaboration skills. This is a remote-first position based in the Netherlands.
Senior Customer Succes Operations EMEA
n8n is hiring a Senior Customer Success Operations EMEA to design and scale the post-sales operating system, maximizing NRR through strategy, processes, and automation. The role requires Revenue Ops or CS Ops experience in a SaaS environment and strong cross-functional collaboration skills. This is a remote-first position based in the Netherlands.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Own headcount planning and capacity models to align resources with retention and expansion goals.
- Drive territory/segment design to support clear coverage, prioritization, and predictable execution.
- Build and improve forecasting and planning rhythms to increase accuracy for renewals and expansions.
- Design and continuously optimize end-to-end workflows for onboarding, support, renewals, and expansions.
- Define and operationalize customer health scoring that becomes a trusted input for prioritization and action.
- Set up scalable mechanisms like advisory boards to deepen customer insight and improve decision-making.
- Translate strategy into efficient systems and automation that improve quality, speed, and consistency.
- Partner with data and automation teams to improve visibility into customer health, renewals, and expansion signals.
- Drive adoption of new processes by making them clear, measurable, and easy to run day-to-day.
- Partner closely with Customer Success, Support, Sales, Product, RevOps, Automation, and Data to ensure shared goals and operating clarity.
- Lead cross-functional initiatives with strong stakeholder management and crisp execution.
- Build trust through operational rigor, clear communication, and measurable impact.