Amsterdam
8 Jun 2026
Technical User Support Analyst
MiniMed
Amsterdam
8 Jun 2026
Technical User Support Analyst
MiniMed is seeking a Technical User Support Analyst to resolve technical problems in a call center/help desk environment. The role requires customer service and technical knowledge to support software and hardware products. Minimum 2 years experience with a high school diploma or equivalent.
On-sitePart-timeEntry LevelIT Service ManagementServiceNow
Technical User Support Analyst
MiniMed is seeking a Technical User Support Analyst to resolve technical problems in a call center/help desk environment. The role requires customer service and technical knowledge to support software and hardware products. Minimum 2 years experience with a high school diploma or equivalent.
On-sitePart-timeEntry LevelIT Service Management
Salary
Not specified
Core Qualifications
Technical (Must-have)
IT Service ManagementServiceNowOutlookMicrosoft TeamsZoomPCservermainframe
Soft Skills
customer servicecommunicationproblem solvingmentoringcollaboration
Key Responsibilities
- Resolves technical problems that originate by telephone in a call center/help desk environment.
- Resolves issues surrounding the installation, usage, and training of customers on software and/or hardware products.
- May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
- Provides technical support to users for either PC, server or mainframe applications and hardware.
- Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
- Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
- Maintains a troubleshooting tracking log ensuring timely resolution of problems.
- Recommends systems modifications in order to reduce user problems.
- Uses IT Service Management (ServiceNow), Communication and Collaboration (Outlook, Microsoft Teams, Zoom) to resolve technical issues.
- Acquire and maintain knowledge on IT services and solutions that customers use.
Technical SupportHelp DeskITCustomer ServiceMedical EquipmentServiceNowPart-timeEntry Level