Head of People Operations

Manychat is seeking a Head of People Operations to build and run a distributed hub model across six hubs, delivering an excellent people experience in every location. The role requires 10+ years in People Operations or HR Operations leadership in multinational environments, with proven experience building distributed operating models and an AI-native operating instinct.

AI-enabledRemoteFull-timeLeadPeople OperationsHR Operations

Head of People Operations

Manychat is seeking a Head of People Operations to build and run a distributed hub model across six hubs, delivering an excellent people experience in every location. The role requires 10+ years in People Operations or HR Operations leadership in multinational environments, with proven experience building distributed operating models and an AI-native operating instinct.

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AI-enabledRemoteFull-timeLeadPeople Operations

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Remote

Experience Required

10 years

Employment Type

Full-time

Experience Level

10+ years in People Operations, HR Operations, or Operations leadership in multinational environments

Core Qualifications

Technical (Must-have)

People OperationsHR OperationsOperations leadershipDistributed team managementChange managementSaaSStart-up / scale-upHRISMulti-country payrollComplianceAutomationAI toolsOKR managementStakeholder managementCross-cultural judgment

Soft Skills

Systems thinkerAI-native operating instinctComfortable with ambiguityStakeholder managementCross-cultural judgmentExecutive presenceLeadershipAutonomy building

Key Responsibilities

•Own People Operations across all hubs: Netherlands, Spain, Armenia, US (Austin, Bay Area, New York), Brazil, Remote
•Set the standard for excellent hub execution and hold it across all locations
•Run the weekly sync rhythm with each hub — align priorities, surface blockers, keep quality consistent
•Build the hub community: connect People Ops partners across locations to share practice and raise the floor
•Own the OKR cascade: every hub has OKRs that roll up through the function
•Define what success looks like in each location — local service standards, local processes, local roadmap
•Partner with domain leads: Workplace & Experience, Payroll, People Tech, Compliance, Rewards
•Manage People Operations Partners across locations: NL, ES, AM, BR, US, Remote
•Drive team development: upgrade skills, address underperformance, enable people with AI tools
•Build hub teams that operate autonomously
•Manage visa and relocation support coordination across locations
•Ensure local compliance and employment framework adherence
•Manage office and facilities baseline across hub locations
•Build AI-native operations: default to automation for employee queries, document generation, onboarding workflows, and operational logistics
•Build self-service so people don't need to contact us for anything a good system can answer
•Treat AI adoption within the function as infrastructure and a performance metric

People OperationsHR OperationsLeadershipRemoteSoftware DevelopmentAI-nativeDistributed teamsMultinationalSaaSScale-up