Customer Success Engineer - YouTrack (German speaking) - m/w/d
JetBrains
Customer Success Engineer - YouTrack (German speaking) - m/w/d
JetBrains seeks a German-speaking Customer Success Engineer for YouTrack. You'll manage customer relationships, provide technical guidance, and support partners in the DACH region and worldwide. Requires 3+ years of customer-facing experience in project management or software development, fluency in English and German, and a technical background.
Customer Success Engineer - YouTrack (German speaking) - m/w/d
JetBrains seeks a German-speaking Customer Success Engineer for YouTrack. You'll manage customer relationships, provide technical guidance, and support partners in the DACH region and worldwide. Requires 3+ years of customer-facing experience in project management or software development, fluency in English and German, and a technical background.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Tools (Must-have)
Key Responsibilities
- Provide technical guidance and pre-sales engineering assistance to potential new customers.
- Provide onboarding sessions for new customers and technical training for existing ones.
- Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
- Manage existing large accounts and work proactively to retain and develop them.
- Act as a liaison between customers and the product team.
- Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.