Amsterdam
23 Apr 2026
BMG Customer Journey Expert - Product Area Customer Administration
ING Nederland
Amsterdam
23 Apr 2026
BMG Customer Journey Expert - Product Area Customer Administration
BMG is seeking a Customer Journey Expert for the Customer Administration product area to lead end-to-end customer journeys, collaborate with stakeholders, and drive product improvements. The role requires a Master's degree, 3+ years of experience, and fluency in English.
On-siteFull-timeMid LevelArtificial IntelligenceStakeholder Management
BMG Customer Journey Expert - Product Area Customer Administration
BMG is seeking a Customer Journey Expert for the Customer Administration product area to lead end-to-end customer journeys, collaborate with stakeholders, and drive product improvements. The role requires a Master's degree, 3+ years of experience, and fluency in English.
On-siteFull-timeMid LevelArtificial Intelligence
Salary
Not specified
Core Qualifications
Technical (Must-have)
Artificial Intelligencestakeholder managementprocess improvementsproduct management
Soft Skills
customer centricityanalytical thinkingproblem structuringsolutions-orientedout-of-the-box thinkingcollaborationinitiativeentrepreneurshipcuriosityadaptability
Key Responsibilities
- Design, develop and implement product improvements driven by fact-based customer insights.
- Lead and manage end-to-end customer journeys from design to development and implementations.
- Continuously improve the customer journey process.
- Ensure successful propositions are implemented and secured in operational processes.
- Collaborate daily with Product Owner, squad, UX, communication, and business representatives.
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