Amsterdam Area
17 Aug 2026
Churn Specialist | DTC E-commerce | 100% Remote EU
Foxelli Group
Amsterdam Area
17 Aug 2026
Churn Specialist | DTC E-commerce | 100% Remote EU
Foxelli Group is seeking a Churn Specialist to analyze customer churn across multiple DTC e-commerce brands, map customer journeys, and drive retention initiatives using data, AI, and automation. The role is 100% remote within specified European countries and offers a fixed service fee of €2,500–€2,800 after taxes.
RemoteFull-timeEntry LevelChurn AnalysisCohort Analysis
Churn Specialist | DTC E-commerce | 100% Remote EU
Foxelli Group is seeking a Churn Specialist to analyze customer churn across multiple DTC e-commerce brands, map customer journeys, and drive retention initiatives using data, AI, and automation. The role is 100% remote within specified European countries and offers a fixed service fee of €2,500–€2,800 after taxes.
RemoteFull-timeEntry LevelChurn Analysis
Salary
Not specified
Core Qualifications
Technical (Must-have)
Churn analysisCohort analysisFunnel metricsA/B testingCustomer journey mappingOnboarding optimizationCROAutomationAI toolsData analysis
Soft Skills
Analytical thinkingProblem solvingCommunicationStakeholder presentationAdaptabilityProactive learning
Key Responsibilities
- Analyze churn patterns across multiple Foxelli brands
- Research competitors and benchmark retention
- Use AI tools to accelerate research and identify patterns
- Build a clear picture of customers' motivations and frustrations
- Audit the full customer lifecycle with a churn lens
- Identify drop-off moments and experience gaps
- Own initiatives to improve onboarding flows and early-stage activation
- Develop hypotheses and run experiments (lifecycle communications, CRO tests, loyalty mechanics, win-back campaigns, cancellation flows)
- Build and maintain automations that support retention at scale
- Use AI to generate ideas, draft copy, simulate scenarios, and iterate faster
- Track the impact of every initiative and iterate based on results
- Document what worked, what didn't, and why
- Proactively explore how AI can improve churn understanding and response
- Stay current with new tools and bring ideas to the table
Churn SpecialistDTC E-commerceRemoteRetentionAIAutomationCustomer JourneyCROData AnalysisFull-time