Technical Support Specialist - Payments
CM.com
Technical Support Specialist - Payments
CM.com is seeking a Technical Support Specialist for its Payments business unit in Amsterdam or Breda. The role involves first-line support for the CM Payments Platform, including online payments and in-person payment terminals, with a focus on problem analysis and customer satisfaction. Candidates need a technical background, fluency in Dutch, and a completed HBO or MBO4 education in IT support.
Technical Support Specialist - Payments
CM.com is seeking a Technical Support Specialist for its Payments business unit in Amsterdam or Breda. The role involves first-line support for the CM Payments Platform, including online payments and in-person payment terminals, with a focus on problem analysis and customer satisfaction. Candidates need a technical background, fluency in Dutch, and a completed HBO or MBO4 education in IT support.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Be the first point of contact for Payment support questions
- Problem analysis: turning a customer’s question into the real underlying issue, and solving it
- Handle a wide range of questions: PIN issues, till/cash register integration, missing transactions, API or PIN terminal behavior
- Manage replacement and repair requests for IPP terminals
- Help customers with Online Payments Gateway integration using CM.com’s API documentation
- Occasionally involved in onboarding and implementations
- Collaborate closely with stakeholders across IPP and Professional Services
- Use AI (Claude) to think things through before escalating
- Standardize and document recurring questions to improve future support