Customer Success Manager Music & Sports
CM.com
Customer Success Manager Music & Sports
CM.com is seeking a Customer Success Manager for its Music & Sports team in Breda, Netherlands. The role involves onboarding clients on the Ticketing platform, developing data-driven marketing strategies, and analyzing customer data to optimize campaigns. Requires experience in ticketing, CRM, or data-driven marketing, strong communication skills in Dutch and English, and a genuine interest in AI.
Customer Success Manager Music & Sports
CM.com is seeking a Customer Success Manager for its Music & Sports team in Breda, Netherlands. The role involves onboarding clients on the Ticketing platform, developing data-driven marketing strategies, and analyzing customer data to optimize campaigns. Requires experience in ticketing, CRM, or data-driven marketing, strong communication skills in Dutch and English, and a genuine interest in AI.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Onboard customers through tailored workshops and hands-on guidance to get them up-and-running on the Ticketing platform faster
- Develop tailored marketing strategies with clients leveraging the Mobile Marketing Cloud to drive ticket sales
- Analyze customer data, usage patterns, and tracking metrics to optimize campaigns and deliver actionable insights
- Monitor product innovations, market trends, and industry developments to inform client strategies
- Collaborate with sales, marketing, and product teams for seamless client experiences
- Actively experiment with AI tools to improve your work and share learnings with the team