Enterprise Customer Onboarding Manager

Bynder is hiring an Enterprise Customer Onboarding Manager in Amsterdam to guide high-ARR global brands through enterprise-scale digital transformations. The role requires expertise in SaaS onboarding, complex enterprise implementations, AI integration, and strong stakeholder management, with fluency in English and proficiency in German or French as an advantage.

HybridFull-timeEntry LevelSaaS OnboardingImplementation Consulting

Enterprise Customer Onboarding Manager

Bynder is hiring an Enterprise Customer Onboarding Manager in Amsterdam to guide high-ARR global brands through enterprise-scale digital transformations. The role requires expertise in SaaS onboarding, complex enterprise implementations, AI integration, and strong stakeholder management, with fluency in English and proficiency in German or French as an advantage.

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HybridFull-timeEntry LevelSaaS Onboarding

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site, working from Amsterdam office at least two times a week, willingness to travel as needed

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

SaaS onboardingImplementation consultingEnterprise architectureAPIsIntegrationsSDK configurationsAI platformsData workflowsAutomationTaxonomyMetadata structuresDAM governanceKantata (Mavenlink)JiraSalesforce

Soft Skills

Systemic thinkingProblem-solvingSelf-sufficiencyProactivityHigh EQOral communicationWritten communicationTrusted advisorCollaborationConsensus building

Preferred Qualifications

Technical (Nice-to-have)

GermanFrench

Key Responsibilities

•Lead complex enterprise implementations across multiple stakeholders, business units, and workstreams, managing scope, legacy migrations, and custom integration requirements
•Modify standard onboarding methodologies to fit unique enterprise client profiles
•Lead complex interactive workshops with customers for deep requirement gathering
•Advise global brands on taxonomy, metadata structures, and cross-functional DAM governance models
•Lead the adoption of AI tools to scale enterprise workflows, such as automating complex metadata mapping or multi-language content migration
•Directly influence Bynder's enterprise reputation and global Net Retention targets by driving rapid time-to-value
•Identify qualified high-ARR expansion leads and pass them to Sales
•Serve as an internal champion, collaborating with Product and Engineering Teams to document, prioritize, and resolve complex implementation issues
•Secure high-quality enterprise G2 reviews and client advocacy milestones
•Orchestrate resources across Product, Engineering, and Sales to solve custom enterprise needs
•Forecast resource requirements, monitor project budgets and supporting team effort
•Maintain flawless project data hygiene within internal tracking systems like Kantata (Mavenlink), Jira, Catalyst, and Salesforce

Enterprise OnboardingCustomer SuccessSaaSDAMAI IntegrationProject ManagementAmsterdamFull-timeHybridGerman/French