Fraud Ops Team Lead

Lead the first-line defense against fraud at bunq, managing and scaling the Fraud Operations team in Amsterdam. Requires experience in fraud prevention, team leadership, and a proactive, AI-first mindset.

HybridFull-timeLeadFraud PreventionAML

Fraud Ops Team Lead

Lead the first-line defense against fraud at bunq, managing and scaling the Fraud Operations team in Amsterdam. Requires experience in fraud prevention, team leadership, and a proactive, AI-first mindset.

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HybridFull-timeLeadFraud Prevention

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid: after 3 months in-office, work 2 days remote, 3 days in-office weekly

Employment Type

Full-time

Experience Level

Team Lead

Core Qualifications

Technical (Must-have)

Fraud PreventionAMLCompliance

Soft Skills

empathyemotional intelligencestructured thinkingtenacityproactive mindsetcommunicationinvestigative mindsetdata-driven decision makingoperational planningtechnology affinity

Key Responsibilities

•Drive operational excellence by leading a high-performing team, setting clear goals, optimizing processes for speed and accuracy, and removing blockers.
•Own the entire fraud case journey from initial flag and investigation to final resolution, including all user and third-party communications.
•Drive quality and empathy, ensuring every investigation meets high quality standards and user interactions are handled with care.

Fraud OperationsTeam LeadBankingFinanceAmsterdamHybridFull-timeFraud PreventionAMLCompliance