Amsterdam
1 week ago
Tech Lead - Customer Care
Budget Thuis
Amsterdam
1 week ago
Tech Lead - Customer Care
Tech Lead for the Customer Care team at Budget Thuis, setting technical direction for AI tools including an LLM-powered chatbot with voice capabilities and a Knowledge Base/RAG pipeline. Requires a senior, hands-on engineer with C#, Kubernetes, and Azure experience, roughly 70% leadership and 30% hands-on.
Core AIHybridFull-timeSeniorC#Kubernetes
Tech Lead - Customer Care
Tech Lead for the Customer Care team at Budget Thuis, setting technical direction for AI tools including an LLM-powered chatbot with voice capabilities and a Knowledge Base/RAG pipeline. Requires a senior, hands-on engineer with C#, Kubernetes, and Azure experience, roughly 70% leadership and 30% hands-on.
Core AIHybridFull-timeSeniorC#
Salary
Not specified
Core Qualifications
Technical (Must-have)
C#KubernetesAzureWebSocketsReact
Soft Skills
CommunicationMentoringCoachingLeadershipOwnershipLearning culture
Preferred Qualifications
Technical (Nice-to-have)
Agentic workflow designRAG systemsSemantic KernelAzure AI FoundryVoice or speech pipelinesSTT/TTSReal-time audioTechnical hiring
Key Responsibilities
- Translating product and domain challenges into clear technical approaches that balance speed, quality, and long-term stability.
- Being in the code and in the room: reviewing designs, pairing with engineers, and coaching them through harder decisions instead of making those decisions for them.
- Keeping services observable, secure, resilient, and genuinely production-ready on Kubernetes.
- Working closely with our architect on where this team's systems end and the rest of the domain begins.
- Making the team's day-to-day better through tooling, CI/CD, and testing practices that pay off over months, not just this sprint.
- Building a culture where people want to keep learning and take ownership of what they ship.
Tech LeadCustomer CareAILLMChatbotKubernetesAzureC#EnergyIT Services