Senior Knowledge Management Specialist

Booking.com is seeking a Senior Knowledge Management Specialist for a 3-month contract, 40 hours per week, on-site one day per week in Amsterdam. The role focuses on content quality, governance, and usability, optimizing search, AI-supported solutions, and user experience within the Commercial Growth and Operations team.

HybridContractSeniorKnowledge ManagementContent Governance

Senior Knowledge Management Specialist

Booking.com is seeking a Senior Knowledge Management Specialist for a 3-month contract, 40 hours per week, on-site one day per week in Amsterdam. The role focuses on content quality, governance, and usability, optimizing search, AI-supported solutions, and user experience within the Commercial Growth and Operations team.

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HybridContractSeniorKnowledge Management

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site: 1 day onsite in the Amsterdam office per week

Employment Type

Contract

Experience Level

Senior

Contract Length

3 months

Core Qualifications

Technical (Must-have)

Knowledge ManagementContent GovernanceInformation ArchitectureStakeholder EngagementCollaborationData-Driven MindsetMetrics AnalysisCommunication

Soft Skills

Stakeholder EngagementCollaborationCommunicationProactive AttitudeOpenness to Diversity and Inclusion

Preferred Qualifications

Technical (Nice-to-have)

AI-Supported SearchServiceNowJiraSalesforceGovernance FrameworksChange EnablementKnowledge Sharing ProgramsAdult Learning PrinciplesCommunities of Practice

Key Responsibilities

•Lead initiatives that enhance content quality, governance, and usability
•Translate complex knowledge management priorities into practical improvements
•Optimize search capabilities, AI-supported solutions, and user experience
•Develop scalable knowledge practices

Knowledge ManagementContent GovernanceInformation ArchitectureAI-Supported SearchServiceNowJiraSalesforceContractAmsterdamTechnology