Senior Business Operations Associate
Booking.com
Senior Business Operations Associate
Booking.com seeks a Senior Business Operations Associate for its FinTech Portfolio & Client Management team in Amsterdam. The role involves designing portfolio governance, planning rhythms, and tooling, with a focus on quarterly/annual planning and business reviews. Candidates need 7+ years of experience in Business Operations or similar roles, strong Jira and Confluence skills, and a data-driven mindset.
Senior Business Operations Associate
Booking.com seeks a Senior Business Operations Associate for its FinTech Portfolio & Client Management team in Amsterdam. The role involves designing portfolio governance, planning rhythms, and tooling, with a focus on quarterly/annual planning and business reviews. Candidates need 7+ years of experience in Business Operations or similar roles, strong Jira and Confluence skills, and a data-driven mindset.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Tools (Must-have)
Preferred Qualifications
Technical (Nice-to-have)
Tools (Nice-to-have)
Key Responsibilities
- Own and support preparation and follow-up of Quarterly and Annual Planning cycles and Quarterly Business Reviews for FinTech sub-department
- Co-design and maintain department portfolio and roadmap view in Jira and related plugins
- Drive Portfolio Sync process, prepare materials with stakeholders, facilitate follow-up on trade-off and prioritisation decisions
- Track and follow up on agreed actions and decisions
- Shape and champion effective use of Jira, Confluence and related tooling for planning, tracking, and reporting
- Define and build portfolio insights and dashboards using self-service tools or in collaboration with Central Tech
- Implement and monitor Jira hygiene and maturity standards
- Experiment with AI-powered tools (e.g. Glean, Gemini, Claude) to automate reporting and improve data quality
- Act as central point of contact for portfolio governance, planning processes, tooling, and reporting
- Influence up to Senior Management and interact with Director level using data-driven insights
- Partner with Product, Tech, Operations, and other stakeholders to ensure understanding and value from portfolio processes
- Build and maintain strong relationships with central teams (Central Tech, FP&A, central BusOps)
- Co-define and drive implementation of Portfolio Management improvement roadmap
- Identify opportunities to simplify and standardise processes
- Contribute actively to broader Business Operations craft and share best practices