Manager People Operations - NL

Salary

Core Qualifications

Preferred Qualifications

Key Responsibilities

• •Define the Netherlands People Operations objectives, priorities, and roadmaps aligned with the wider People Ops and PST strategy
• •Translate global frameworks into effective regional execution, tailored to headquarters needs
• •Represent People Operations in key regional and cross-functional initiatives
• •Own the senior People Operations lead for the Netherlands headquarters population
• •Accountable for the team’s accurate, compliant, and timely personnel administration and payroll inputs
• •Own service delivery performance, including SLAs, KPIs, quality standards, and compliance
• •Drive continuous improvement of People Operations processes to enhance employee experience and operational efficiency
• •Accountable for monitoring data integrity and process adherence across People systems (e.g., Workday, ServiceNow)
• •Identify operational risks and implement mitigation plans
• •Review quarterly business reviews (QBRs), scorecards, and performance insights; challenge and endorse improvement actions
• •Ensure successful integration and maturity of Netherlands Ops team as part of the tiering model
• •Drive integration of knowledge management within the day to day operations
• •Accountable for overall Talent Coordination (TC) performance, service quality, and outcomes
• •Define success measures, reporting expectations, and performance governance for TC services
• •Make decisions impacting TC service levels, scope, prioritization, or investment
• •Own senior stakeholder relationships related to Talent Coordination services
• •Act as escalation point for high-risk issues and persistent performance challenges
• •Ensure onboarding effectiveness and readiness in partnership with TC, aligned with broader People Operations strategy
• •Own prioritization decisions where capacity, risk, or service constraints exist
• •Drive the evolution and long-term maturity of the Talent Coordination operating model in alignment with global direction
• •Build and maintain strong relationships with senior stakeholders, including but not limited to Payroll, HR Advisory, Legal, and global People teams
• •Lead alignment conversations to ensure Netherlands needs are reflected in global process design
• •Lead, coach, and develop a team of People Operations Specialists and Senior Specialists
• •Conduct regular 1:1s focused on performance, engagement, and development
• •Own performance management processes, including bi-annual reviews and ongoing goal tracking
• •Allocate work and projects based on team capacity, strengths, and development goals
• •Foster a high-performance, service-oriented, and continuously improving team culture
• •Own Netherlands capacity planning and workforce forecasting across People Operations and Talent Coordination
• •Assess current and future workload trends to ensure appropriate resourcing levels
• •Make data-driven recommendations on internal FTE growth, reallocation, or role redesign
• •Evaluate and manage Netherlands contingent workforce strategy, including decisions to extend, convert, or roll off contingent workers
• •Balance service levels, budget constraints, and operational risk when making resourcing decisions
• •Partner with Finance and Global People leadership on headcount planning and budget alignment
• •Ensure optimal allocation of resources across peak periods and strategic initiatives
• •Ensure regional compliance with Dutch labor law and internal policies
• •Oversee implementation and operationalization of company policies and procedures
• •Maintain audit readiness and documentation standards
• •Partner with key stakeholders such as Legal, Payroll, Comp & Ben on regulatory changes impacting People Operations
• •Drive capacity management for Netherlands team and assess con
• •Proactively identify opportunities to simplify, standardize, and automate processes
• •Lead or contribute to regional and global People Operations improvement initiatives
• •Use data and insights to drive operational decisions and resource planning
• •Support scaling of People Operations services in line with organizational growth