Head of Customer Service – Online Bank

Ayvens Bank seeks a Head of Customer Service to lead a 25-person team in Amsterdam, ensuring excellent customer experience and KYC/AML compliance. Requires 7-10+ years of customer service leadership in banking/fintech, strong regulatory knowledge, and Dutch/English fluency.

On-siteFull-timeDirectorKYCAML

Head of Customer Service – Online Bank

Ayvens Bank seeks a Head of Customer Service to lead a 25-person team in Amsterdam, ensuring excellent customer experience and KYC/AML compliance. Requires 7-10+ years of customer service leadership in banking/fintech, strong regulatory knowledge, and Dutch/English fluency.

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On-siteFull-timeDirectorKYC

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site

Experience Required

10 years

Employment Type

Full-time

Experience Level

7–10+ years in customer service leadership roles, ideally in online banking, fintech, or financial services.

Core Qualifications

Soft Skills

LeadershipPeople developmentProblem-solvingDecision-makingCommunicationAnalyticalData-driven management

Tools (Must-have)

KYCAML

Key Responsibilities

•Lead and manage the customer service team
•Oversee customer service operations across multiple channels
•Ensure compliance with KYC/AML standards
•Optimize processes and drive digital innovation
•Report to Directors and communicate with stakeholders

Head of Customer ServiceOnline BankFinancial ServicesKYCAMLLeadershipAmsterdamOn-siteFull-timeAyvens