Amsterdam
3 days ago
Mid-Market Customer Success Manager - EMEA
Ashby
Amsterdam
3 days ago
Mid-Market Customer Success Manager - EMEA
Ashby is hiring a Mid-Market Customer Success Manager for EMEA, based in Amsterdam with a hybrid work model. The role focuses on implementing, training, and driving adoption of Ashby's recruiting software across a book of ~60 mid-market customers, requiring at least two years of B2B SaaS customer success experience.
HybridFull-timeEntry LevelB2B SaaSCustomer Success
Mid-Market Customer Success Manager - EMEA
Ashby is hiring a Mid-Market Customer Success Manager for EMEA, based in Amsterdam with a hybrid work model. The role focuses on implementing, training, and driving adoption of Ashby's recruiting software across a book of ~60 mid-market customers, requiring at least two years of B2B SaaS customer success experience.
HybridFull-timeEntry LevelB2B SaaS
Salary
Not specified
Core Qualifications
Technical (Must-have)
B2B SaaSCustomer SuccessCRMData WorkflowsProduct AdoptionImplementation ManagementStakeholder ManagementRenewalsProcess Improvement
Soft Skills
Clear CommunicationActive ListeningPrioritizationDetail OrientedTeachingCuriosityAdaptabilityTime ManagementFast-Paced ExecutionData-Driven
Preferred Qualifications
Technical (Nice-to-have)
RecruitingHiring ManagementInterviewing
Key Responsibilities
- Implement, train, and support the adoption of Ashby with customers across the EMEA region
- Manage four to eight week implementations while delivering value through the customer journey
- Manage a book of ~60 mid-market customers exceeding $1.5M in total ARR
- Develop relationships across a broad set of stakeholders to drive adoption and retention
- Work closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations
- Become a product and domain expert to enable customers to make the best use of Ashby
- Create 'Ah ha!' moments by tailoring training and product walkthroughs to customer challenges
- Provide the voice of the customer to internal stakeholders to inform the product roadmap
- Craft repeatable processes to help the go-to-market team scale
- Maintain real-time CRM updates and send crisp follow-up emails
Customer SuccessB2B SaaSMid-MarketEMEAHybridAmsterdamRecruiting SoftwareFull-time