Amsterdam
25 May 2026
French Customer Experience Agent
arcavindi
Amsterdam
25 May 2026
French Customer Experience Agent
Arcavindi is seeking a French-speaking Customer Experience Agent to join their Amsterdam team. This on-site role involves handling customer queries across multiple channels, resolving complaints, and supporting the buying process. The ideal candidate has proven customer service experience and strong communication skills.
On-siteFull-timeEntry LevelCRM SystemsDigital Communication Platforms
French Customer Experience Agent
Arcavindi is seeking a French-speaking Customer Experience Agent to join their Amsterdam team. This on-site role involves handling customer queries across multiple channels, resolving complaints, and supporting the buying process. The ideal candidate has proven customer service experience and strong communication skills.
On-siteFull-timeEntry LevelCRM Systems
Salary
Not specified
Core Qualifications
Technical (Must-have)
CRM systemsdigital communication platforms
Soft Skills
communicationempathyproblem solvingresilienceorganizationteamworkproactive
Key Responsibilities
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
- Handle outbound calls, including welcomes, collections, and customer updates.
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
- Support the buying process, overcoming objections and helping customers feel confident.
- Accurately record interactions, maintain systems, and complete admin tasks.
- Liaise with internal teams to deliver smooth handovers and joined-up customer care.
- Contribute to continuous improvement by suggesting ways to refine processes.
Customer ExperienceFrench speakingAmsterdamOn-siteFull-timeCustomer ServiceComplaint HandlingSales SupportCRM