Selling Partner Support Associate — Korean Speaker, Selling Partner Support
Amazon
Selling Partner Support Associate — Korean Speaker, Selling Partner Support
Amazon is seeking a Selling Partner Support Associate fluent in Korean and English to serve as the primary contact for Selling Partners. The role involves resolving complex queries via phone, chat, and email in a dynamic contact center environment, requiring strong customer centricity and critical thinking. This is a full-time hybrid position based in Middelburg, Zeeland, Netherlands.
Selling Partner Support Associate — Korean Speaker, Selling Partner Support
Amazon is seeking a Selling Partner Support Associate fluent in Korean and English to serve as the primary contact for Selling Partners. The role involves resolving complex queries via phone, chat, and email in a dynamic contact center environment, requiring strong customer centricity and critical thinking. This is a full-time hybrid position based in Middelburg, Zeeland, Netherlands.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills
- Provide exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building
- Navigate multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively
- Demonstrate effective, clear and professional written and oral communication
- Consistently deliver on Selling Partner experience and efficiency (quality/productivity) goals
- Maintain excellent levels of confidentiality and data security standards
- Adhere to company policies, code of conduct and a commitment to exceptional Selling Partner service
- Actively seek solutions through logical reasoning and data interpretation independently
- Foster a positive and cooperative team environment
- Demonstrate enthusiasm for learning and commitment to continuous improvement