Customer Support Task Author (AI Training)
Alignerr
Customer Support Task Author (AI Training)
Alignerr is seeking a Customer Support Task Author to design and calibrate end-to-end support triage tasks for training AI agents on enterprise support work. This is a fully remote, flexible hourly contract role open to experienced support engineers and customer success professionals in the Netherlands. Candidates must have hands-on product support experience, deep familiarity with escalation paths and support tooling, and strong written communication skills.
Customer Support Task Author (AI Training)
Alignerr is seeking a Customer Support Task Author to design and calibrate end-to-end support triage tasks for training AI agents on enterprise support work. This is a fully remote, flexible hourly contract role open to experienced support engineers and customer success professionals in the Netherlands. Candidates must have hands-on product support experience, deep familiarity with escalation paths and support tooling, and strong written communication skills.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Author realistic support task prompts: customer issue triage, account configuration checks, runbook lookup, and fix-versus-escalation decisions.
- Write scoring rubrics that define the correct routing decision, resolution path, or escalation criteria in terms that can be objectively checked.
- Set up task environments with ticket queues, account records, runbooks, and system states that replicate a genuine support scenario.
- Solve each task yourself to confirm the scenario is realistic, the correct answer is clear, and the rubric captures the right reasoning.
- Calibrate task difficulty — adjust ticket ambiguity, account configuration complexity, or runbook depth until the task challenges the model appropriately.
- Review and correct AI-drafted task prompts or rubrics when provided.