Senior Account Manager, SME & Growth, DACH
Airwallex
Senior Account Manager, SME & Growth, DACH
Airwallex seeks a Senior Account Manager for the DACH region to join their Berlin office as a founding member of the Account Management team. The role involves building customer relationships, designing post-sales processes, and driving retention and expansion for SME and growth clients. Requires 4+ years of account management experience, technical aptitude, and fluency in English.
Senior Account Manager, SME & Growth, DACH
Airwallex seeks a Senior Account Manager for the DACH region to join their Berlin office as a founding member of the Account Management team. The role involves building customer relationships, designing post-sales processes, and driving retention and expansion for SME and growth clients. Requires 4+ years of account management experience, technical aptitude, and fluency in English.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Tools (Must-have)
Key Responsibilities
- Design & Build the DACH Post-Sales/Account Management Function
- Be an advocate for Airwallex and ensure customers utilize their investment
- Own and develop a portfolio of accounts, creating strategic account plans and conducting QBRs
- Be an advocate for customers and their voice inside Airwallex
- Guide customers in maximizing product value and driving growth
- Understand technical requirements and craft solutions across multiple products
- Lead complex negotiations involving bespoke commercial agreements and multi-product sales