Amsterdam
24 Mar 2026
Team lead - CDD Risk, Customer Onboarding
Adyen
Amsterdam
24 Mar 2026
Team lead - CDD Risk, Customer Onboarding
Team lead for CDD Risk and Customer Onboarding at Adyen in Amsterdam, focusing on risk assessments, compliance, and process optimization. Requires 2-5 years of people management experience in risk, operations, or compliance environments. Hybrid work model with office-first collaboration.
HybridFull-timeMid LevelAMLKYC
Team lead - CDD Risk, Customer Onboarding
Team lead for CDD Risk and Customer Onboarding at Adyen in Amsterdam, focusing on risk assessments, compliance, and process optimization. Requires 2-5 years of people management experience in risk, operations, or compliance environments. Hybrid work model with office-first collaboration.
HybridFull-timeMid LevelAML
Salary
Not specified
Core Qualifications
Technical (Must-have)
AMLKYCPCIScheme rulesinternal controls
Soft Skills
detail orientedorganizedmultitaskpeople orientedcollaboratorinitiativeownershipself-starteranalyticalstakeholder management
Key Responsibilities
- Lead and develop a team responsible for onboarding and ongoing risk assessments of new and existing merchants, ensuring compliance and handling escalations efficiently.
- Set clear expectations, monitor KPIs, SLAs and quality to ensure timely, high-quality delivery across the onboarding lifecycle.
- Manage individual and team performance through 1-1s, coaching, and reviews, supporting continuous development and accountability.
- Drive a performance culture focused on speed, quality, and customer experience while balancing regulatory and commercial needs.
- Identify skill gaps and create structured development plans to support growth and team scalability.
- Lead process improvement initiatives, challenge existing procedures collaborating with Compliance, Product, Sales, and Account Management
- Use data to inform decisions, prioritize initiatives, and measure impact on efficiency, risk quality, and customer experience.
- Collaborate with regional and global teams to share best practices and drive alignment while respecting regional nuances.
- Foster a motivated, engaged, and safe team environment, encouraging ownership, accountability, and continuous improvement.
Team leadCDDRiskCustomer OnboardingFinancial ServicesComplianceAMLKYCOperationsHybrid