Service Cloud, Team Lead

Adyen is seeking a Service Cloud Team Lead to lead the Support Infrastructure Team in Amsterdam. The role involves leading a multidisciplinary team of Salesforce professionals, defining the Support technology roadmap, and integrating AI capabilities. Requires 7+ years of Salesforce experience and 5+ years leading technical teams.

HybridFull-timeSeniorSalesforceService Cloud

Service Cloud, Team Lead

Adyen is seeking a Service Cloud Team Lead to lead the Support Infrastructure Team in Amsterdam. The role involves leading a multidisciplinary team of Salesforce professionals, defining the Support technology roadmap, and integrating AI capabilities. Requires 7+ years of Salesforce experience and 5+ years leading technical teams.

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HybridFull-timeSeniorSalesforce

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site (office-first, hybrid; no remote-only)

Experience Required

7 years

Employment Type

Full-time

Experience Level

7+ years Salesforce experience, 5+ years leading technical teams

Core Qualifications

Technical (Must-have)

SalesforceService CloudSalesforce ArchitectureSalesforce CustomizationSalesforce AutomationSalesforce IntegrationsSalesforce SecuritySalesforce GovernanceSDLCAgileEnterprise System IntegrationsAIAutomationStakeholder ManagementTeam Leadership

Soft Skills

MentoringCoachingCommunicationCollaborationInfluencingProblem SolvingStrategic Thinking

Key Responsibilities

•Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts.
•Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability.
•Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platforms.
•Own the Service Cloud roadmap, balancing needs across global Adyen teams sharing the platform.
•Partner with regional and functional stakeholders, clearly communicating priorities, risks, and progress.
•Guide Salesforce architecture, integrations, and best practices while empowering team members to own implementation.
•Establish KPIs for Support technology initiatives to track business outcomes and drive continuous improvement.

SalesforceService CloudTeam LeadFinancial ServicesCustomer SupportAIAmsterdamFull-timeOn-siteHybrid