Head of Tech Support EMEA
Adyen
Head of Tech Support EMEA
Adyen is seeking a strategic and experienced support leader to serve as Head of Technical Support, EMEA. This individual will lead a 90+ person team, overseeing all technical support activities in the region, and play a pivotal role in evolving the support function to a more strategic, mature, and scalable model. The role requires 15+ years of experience in enterprise-level customer support and is based in Amsterdam.
Head of Tech Support EMEA
Adyen is seeking a strategic and experienced support leader to serve as Head of Technical Support, EMEA. This individual will lead a 90+ person team, overseeing all technical support activities in the region, and play a pivotal role in evolving the support function to a more strategic, mature, and scalable model. The role requires 15+ years of experience in enterprise-level customer support and is based in Amsterdam.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Lead a high-performing technical and operational support team across EMEA with direct reports who are managers of managers.
- Define and execute the regional support strategy and contribute to the overall strategy and success of the EMEA regions.
- Represent support in critical customer conversations and QBRs.
- Translate customer feedback into clear, actionable strategies that improve the support experience.
- Identify opportunities to improve processes, metrics, and ways of working.
- Create an environment of continuous improvement that drives impact.
- Partner closely with and influence Commercial, Product and Operations teams to ensure alignment on regional needs, feature readiness, and performance expectations.
- Confidently drive change and articulate the 'why' behind new approaches, even when they challenge legacy processes.